Refund & Cancellation Policy

1. 48-Hour Free Trial Guarantee

To ensure complete confidence prior to any purchase, Nuxor provides every registered user with a free, unrestricted 2-Day (48-Hour) Demo Trial. We strongly recommend testing the software on your system using this trial to ensure full compatibility with your operating system, hardware, and workflow before committing to a paid license.

2. Nature of Digital Goods

Nuxor licenses intangible digital goods delivered immediately via our web dashboard upon payment confirmation. Because license keys and digital files cannot be physically returned once issued and activated, general "change of mind" refunds are not automatically granted after download.

3. Refund Eligibility & Technical Support Guarantee

We are committed to customer satisfaction. You are eligible for a full refund under the following conditions:

• Technical Incompatibility: The software fails to run or execute as advertised on a supported 64-bit Windows system (Windows 10/11), you contacted our support team within 24 hours of purchase, and our support team is unable to resolve the technical obstacle.
• Duplicate Charges: You were billed more than once due to a payment gateway processing error.

4. Subscription Cancellations

You may cancel recurring subscription plans (Weekly or Monthly) at any time with zero cancellation penalties. Upon cancellation:

• You will retain full access to Nuxor through the end of your current paid billing period.
• Your payment method will not be charged again on the next renewal date.

5. Dispute & Chargeback Policy

If you experience any issues with billing, software access, or hardware resets, please reach out to our support team first before initiating a bank dispute or payment chargeback. Unwarranted chargebacks will result in automatic and permanent blacklisting of the user account, HWID, and associated payment details across our network.

6. How to Request a Refund

To request a refund or cancellation assistance, please provide your registered account email and Stripe transaction ID:

• Email: hello@nuxor.org
• Discord Ticket: Open a private ticket in our Discord server at discord.gg/nuxor

Refund inquiries are typically reviewed and processed within 24 business hours. Approved refunds are credited directly back to the original payment method via Stripe (typically 3–5 business days depending on your bank).